MANY COMPANIES HAVE INCREASED THEIR SALES AND PROFITS FROM A MARKET DEVELOPMENT GROUP
CUSTOMER SATISFACTION SURVEY
During the past 20 years over 50 companies have received significant benefits from a customer satisfaction survey conducted by Market Development Group Inc. (MDG).
You will find a partial list of clients’ testimonials below:
MDG Voice of Customer Survey Testimonials
(Partial List)
Jeff Leonoudakis, President – SFO Shuttle
“MDG was able to get unfiltered responses from telephone interviews from our major clients. Our company was able to make significant improvements based on MDG’s surveys.” (SFO Shuttle was not able to gather useful feedback from their in-house surveys.)
Richard A. Dunning, Senior Vice President – First Transit
“The results generated from an MDG customer satisfaction survey resulted in the retention of a $6,000,000 client.”
(First Transit received a 3000% ROI for this project)
Kevin Dean, President – WSI Net Advantage:
“Eric (MDG) helped me determine the best set of questions and formats to elicit constructive comments and feedback for improving our business. He is persistent and flexible in his communications to successfully contact even the hardest-to-reach people. His reporting is precise and consistent, and is followed with recommendations for even better feedback from additional surveys.”
Ian McLean, President/Owner – Thermal Press International:
“MDG’s customer satisfaction survey provided our company with candid positive and constructive feedback that we would not have found out by ourselves. The survey also discovered new business opportunities from our existing customer base, and we discovered that our customers would provide positive references for target customers.”